Home Systems Protection Plan

A comprehensive home protection plan is so much more than a warranty. Designed to protect your home from unexpected repairs and help homeowners take control, you’re covered on all angles.  

Benefits include:  

• Peace of mind  

If you're asking, “How will I pay for sudden home expenses?”— a home protection plan is your answer. When an unexpected breakdown happens, we want you to be thinking about next steps — not worrying "How will I pay?”    

• Affordable  

For a low monthly fee, you can effectively cap repairs at $50 per issue. If broken beyond repair, we’ll even contribute to the costs of replacement* to help you source a new product. Being a homeowner just got a lot more affordable.  

• Simple claim process  

Your warranty claim process shouldn’t be more complicated than paying out of pocket. We’ve designed a plan that makes it easy to claim. Just submit a request, and we’ll dispatch a vetted, qualified service technician within 48 hours.  

*Conditions apply. See your contract for more information.

What we cover:

Spontaneous mechanical breakdowns? Covered. This includes all parts and labour required to get your home systems back on track quickly. You just pay a $50 fee per repair visit and your protection plan fee, and we’ll take care of the rest!

We cover spontaneous mechanical breakdowns on these core home systems:  

• Plumbing    
• Electrical  
• Heating  
• Air conditioning  
• Hot water tank components (owned units)

What we don't cover:

An ATCO Energy warranty covers a lot, but there are some exceptions. Be sure to check your contract for the specifics. Here are some situations that aren’t covered by this warranty:  

• Normal wear and tear  
• Preventative maintenance  
• Breakdown that was reasonably foreseeable on or before the Effective Date of coverage.    
• Hidden defect  
• Improper installation, construction methods or materials  
• Improper use of the appliance resulting in damage  
• Damage resulting from freezing, ice, snow, rain, lightning, wind, roots, water, explosion, vandalism, earthquake, electrical failure, inadequate voltage, flood, war, civil unrest or malicious mischief.  
• Rust or corrosion  
• Repairs and replacement of rented hot water tanks  

More restrictions may apply. For the full Terms & Conditions, check your policy.

Yes, you should continue to get regular maintenance on your plumbing, electrical, furnace, air conditioning and hot water tank systems. Not only will this prolong the life of your systems, but it will also keep you protected by this warranty.    

The Home Systems Protection Plan doesn’t cover breakdowns related to poor system maintenance or regular wear and tear. Follow the manufacturer’s instructions and service schedule to stay on top of your core home systems.    

Need home maintenance services? We can help! Check out our full list of services to start planning your next project.

If your home system is broken beyond repair, it’s time to think about a replacement. You’ll get a cash settlement of the value repair cost $500. Remember, there is a maximum annual coverage amount of $10,000.  

See your contract for more information.

Once you make a claim, we’ll book an appointment as soon as possible.

We’ve all heard stories of that pesky neighbour who builds a fence on your side of the property line. Have you heard the one about the contractor who caused damage and refused to fix it? What can you do when someone has legally wronged your property?

Protecting your home doesn’t start and end with appliances and home systems. As your greatest asset, your home should be protected on a legal level too.  

Included with your protection plan is access to unlimited legal support hotline. Call 1-888-865-9711 anytime to get support and answers on legal issues relating to your home.

You can cancel your home protection plan with ATCO Energy any time. Keep in mind that there is a $50 fee to cancel your warranty protection plan. 30 days’ notice is required.  

Yes, there is a 30-day waiting period to make a claim on your Home Systems Protection Plan, starting the day you sign up. Once the 30 days have passed, the warranty in your protection plan will be fully active and open to claims.

Saving for repairs is a wise idea, but unexpected breakdowns can (and often do) exceed homeowner savings. When it comes to core home systems, a repair can’t wait. Paying out of pocket may put your whole budget in jeopardy.  

When you sign up to a warranty protection plan, you essentially set a boundary on what you’ll pay. The monthly protection plan fee (plus a $50 fee per repair issue) will give you peace of mind and overall savings.    

Most homeowners with warranty plan protection find they save money. They also have a more consistent idea of what repairs will cost. All of this helps budget for home expenses, making a warranty plan well worth it!

Take back control of your home to-do list! The Ask a Home Inspector Subscription is a unique service offering for homeowners to learn more about their home.  

The subscription includes 12 monthly virtual check-ins with a Certified Home Inspector. These 15-minute calls happen via video or phone to help you understand and fix issues around your home.  

With expert advice, planning upgrades, maintenance, repairs and projects is easier than ever. Our goal is to support you however you need, so that you feel empowered to tackle that DIY — or call in a pro — when necessary.

We’re here to take your call 24/7! To make a claim, call 1-888-865-9711. We’ll dispatch a fully qualified technician, contractor or repair person to your premises within 48 hours. If your heating system malfunctions from November through March, repairs will be started immediately.

There is a $50 fee payable per repair issue. Your service technician will collect the fee when they come for repair.    

Other than your monthly protection plan fee, there are no other service fees to make claims.

Not at all! Our home protection plans are available to everyone, whether you’re an energy customer with us or not.

Here are the full Terms & Conditions for the ATCO Energy Home Systems Protection Plan. Terms & Conditions are subject to change.