Customer Care
Moving? Take your home energy plan with you
Simple, seamless, stress-free. Moving your home energy plan with us is as easy as flipping a switch.
Let us know you’re moving, and we’ll make sure you have a warm welcome on moving day
I’m a new customer
Now’s the perfect time to choose ATCO Energy. Pick your plan! Next, select the day you'd like the service to start and it'll be ready at your new home.
I’m an ATCO Energy customer
It's easy to move your ATCO Energy plan to a new home. Just log into My Account and fill in the Move Assistance form. We’ll take care of the rest.
Moving within Alberta? Take us with you
Moving your ATCO Energy plan is simple. Here’s what you’ll need:
Your move out and move in dates
Your new address and Site ID
A phone number or email address where we can reach you
That’s it. We’ll take care of the rest. Check out these handy tips for an easy move.
Leaving Alberta? We're sad to see you go
If you can’t take your ATCO Energy plan with you, give us a call, and we’ll cancel your plan.
We'll make sure you're powered through your final days as an Albertan — and that the cancellation goes smoothly.
Call us at 1-844-687-2826 to let us know you're cancelling your plan. Let us know the last day you need power in your Alberta home.
Coming to Alberta from out of province? Sign up for ATCO Energy (and avoid the Rate of Last Resort!)
Welcome to sunny Alberta! We're so glad to have you as our new neighbour. Here's what you need to know about setting up a new energy plan in Alberta. Here in Alberta, we have energy retailers, distributors, and the Rate of Last Resort.
Energy retailers
A retailer (like ATCO Energy) is the energy company you will work with to choose your plan, pay your bill and more. Feel free to compare your options and make an informed decision. ATCO Energy offers the best customer service, simple billing and great rates.
Distributors
Distributors transport and deliver electricity and natural gas from their source (power plant, gas pipeline) to your neighbourhood. You don't control which energy distributor works in your neighbourhood.
Rate of Last Resort
The RoLR (Rate of Last Resort) is the default rate you pay if you don't choose an energy retailer. If you've recently arrived in Alberta and started paying the RoLR, you're probably not getting the best deal and service available.
Moving FAQs
Will my ATCO Energy plan move with me?
If you’re moving within Alberta, in most cases your current plan can move with you. Sign into My Account.
Will my electricity & gas services be interrupted?
No. Just let us know when you’re leaving your current home and when you expect to move in to your new home, and we’ll take care of the rest.
How much notice should I give before I transfer my energy services to another address?
Let us know as soon as you can, but 5 days is enough time to make sure everything goes smoothly.
I’m moving into a brand new build. Is there anything I need to know about setting up energy services?
Congratulations on your new home! It does take a little longer to set up services at a new location, so please give us at least 5 days to get things ready. Your distributor may also charge a connection fee.
I won’t be moving into my new home immediately after leaving my current home. Can I pause my ATCO Energy plan?
Yes, you can put a hold on your ATCO Energy plan for 90 days between your old address and your new address.
Should I shut off my power when I move out?
Please don’t. Shutting off your power could cause serious damage. Let us know your moving dates and we’ll connect with your distributor to stop services at your old address.