Customer care
Renewing your energy plan
It's easy to renew or change your energy plan with us.
Looking for more options?
We've made it easy to renew on a plan we think you'll love. But you're always free to choose a different ATCO Energy plan instead. You're not locked in and can switch anytime.
Log into your My Account and select My Energy. Go to the Manage My Plan tab and review your renewal options.
Variable vs guaranteed rates
The choice is yours. While variable rates can occasionally save you money, they're also unpredictable. Guaranteed rates give you stability and make it easier to budget.
Flexible payment options
Whatever plan you’re on, you can choose a payment option that fits your lifestyle, including credit card payments or automatic bank withdrawals.
Term options
Your plan will auto-renew on a month-to-month plan. You can switch to a longer term anytime. No matter what you choose, you won’t be locked in.
Frequently asked questions
Do I need to contact ATCO Energy to renew my plan?
Not at all. You’re all set to automatically renew on a new ATCO Energy plan when your current plan expires. We’re always happy to hear from you if you want to contact us, but you don’t need to take any action.
Will my services be interrupted?
Not even for a second. Your services will continue seamlessly when your new plan takes effect.
What if I want to choose a different plan?
We want to make sure you have a plan you’re happy with. You’re free to choose a new plan anytime without penalty or any interruption to your services.
Will I get a confirmation of my newly renewed plan?
Absolutely. We’ll send you a confirmation email with the details of your new plan. If you don’t have an email address linked to your account, please update your account profile. Otherwise, we’ll send your confirmation by mail.
Where can I see the ATCO Energy terms & conditions?
View our Terms & Conditions here.